ESET Services

Malware: missing detection Submitted file, URL, domain or IP analyzed and if malicious, detection is added and information about malware family is provided

Malware: cleaning problem Cleaning of submitted file is tested and improved if found problematic. Standalone cleaner application might be provided

Malware: ransomware infection Ransomware infection is evaluated and if decryption is possible, a decryptor is provided or mitigation and prevention hints are provided

False positive Submitted file, URL, domain or IP is analyzed and if found to be falsely detected, detection is removed

General: Suspicious behavior investigation Based on description of suspicious behavior and other data, behavior is analyzed, and a potential solution is suggested

Basic file analysis Clean file: basic info is provided. Malicious: reasons for detection, malware family and basic info about functionality is provided

Detail file analysis Clean file: basic info is provided. Malicious: reasons for detection, malware family and detailed info about functionality is provided

Digital forensic Data from the affected environment are analyzed. Requested level of information is provided

Digital forensic incident response assistance Incident is investigated online. Consultation is provided. This may lead to file analysis and/or digital forensic response

Support – rules Specified rule or behavior is analyzed and consultation is provided

Support – exclusions Specified exclusion or behavior is analyzed and consultation is provided

ESET Inspect related questions Specified behavior is analyzed. Result may be advice to the customer or bug/improvement for developers

Initial Optimization One-time action (may contain several rounds). Frequent FP detections checked, exclusions created, custom rules created/rules modified

Threat Hunting (on-demand) Threat investigation, root cause analysis and remediation advice without the need for extra internal resources

Threat Monitoring Proactive monitoring and real-time alerts by ESET experts whenever a security anomaly or possible breach is detected

Threat Hunting (proactive) Threat investigation, root cause analysis and remediation advice without the need for extra internal resources

Deployment & Upgrade ESET experts install and configure a specific product in your environment to ensure it will work optimally from day one